On our website, www.otterlyground.com, or through one of our wholesale partners.

If you are unsure what to pick you can take our flavor profile quiz here. It takes roughly about 2 minutes to complete.

Please visit our Wholesale page here.

Yes! Please contact brewwithus@otterlyground.com to coordinate bulk / gift orders.

Yes, we offer gift messaging! Enter your gift message in the cart.

We always offer free shipping on US orders of $75 and above. We also offer free shipping to our subscribers on all subscription orders.

Yes, we do. Should you have further questions please contact our Customer Experience team at brewwithus@otterlyground.com

‍Please note, the recipient of the international order will be responsible to pay any applicable import tariffs or fees as deemed necessary by the shipping provider.

You can check the status of your order here or you feel free to email our Customer Experience team at brewwithus@otterlyground.com

Tracking numbers are generated when we create shipping labels, at which point you are alerted. There are times when it may take a few days for the order to be handed off and then scanned by USPS or UPS.

Please wait a week for this to update before contacting support.

Unfortunately, no. Your order is committed to our system almost immediately after placing the order. Each order is individually roasted and ground based on your unique order details.

Please contact our Customer Experience team at customersupport@intelligentsiacoffee.com and we will make sure your gift card is re-sent to the correct email address.